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Operating Hours
Common Onboarding Questions:
Immediately. Once payment is processed, we spin up your private workspace boards in the Subztance Scale client portal in under 30 minutes.
Yes, you can easily pause or cancel your subscription in our all-in-one client portal when your marketing projects have slowed down. Simply log into the portal and unpause when you're ready to ramp things up again!
If you're having trouble canceling or pausing your subscription, you can get in touch with our team via your project chat or contact us.
Your queue has no limit. We work on 2, 3 or 4 requests at the same time, depending on your plan, and Dedicated Team runs parallel workstreams. When one is approved, the next one starts.